Fulvio Salanitro


Senior Technical Advisor (Online Services) - Microsoft

April 2015 to NOW

Ensuring Microsoft meet or exceed Office 365 Customer’s support service quality in the most cost-efficient manner.
Guide the assigned teams to ensure aggressive progress on deliverables, consistency in approach, share best practices, and collaborate on quality initiatives to enhance service delivery.
Lead deep technical case wellness and case progression providing technical advice and recommendation.
Lead the frontline technical triages and spread expertise across the Microsoft 365 frontline expert community.
I acted as POD Lead for Exchange Online in EMEA coordinating a group of 12 Frontline Engineers and Senior Escalation Engineers: I decided strategies and actions to improve the service until 2017.
I co-developed a web application (Azure), used worldwide by 10k+ users. The application was handling the internal escalations between all the teams and groups within Microsoft 365 support. This app simplified and improved the escalation process, helped with planning readiness activities, headcount, resources and finding potential gaps too. It included a BOT to deflect recurrent common requests as well. The BOT was handling around 30k request per month. I’ve been the Project lead of this project for 3 years.
During 2020, the application has been transitioned inside the official Microsoft internal tool to handle escalations. Again, I co-developed this new application, but this time I focused more on Project Management tasks, leading the beta testing, migration, communication plan and support for the existing users.
During my time in this role I have been a Mentor for 4 colleagues.

Senior Delivery & Relationship Manager (Online Services) - Microsoft

July 2013 to April 2015

I made sure Microsoft Syndication Partners were ready to go to market in Office 365 and Cloud Computing, driving their readiness and rhythm of business.
I’ve been a named contact within Microsoft to improve our product and services, connecting to Redmond and Corp Office 365 back end and Developer Groups.
I worked with the Microsoft Partner Account, Product Group, Sales and Marketing teams to identify pre-sales, migration and services competitive opportunities, as well as with Partners to identify opportunities for service delivery optimization – Training, Documentation, Process, Service Design Change, and Metric Analysis.
In the past, I managed also: Portugal Telecom, Bouygues Telecom and collaborated with Vodafone Spain and Italy. I helped all my partners with integrating successfully their backends and online stores with the Microsoft Online Services Infrastructure (MOSI) to sell, automatically provision and support Office 365 to their customers.
During my time in this role I have been a Mentor for 2 colleagues.

Senior Partner Solution Consultant - Microsoft

March 2013 to June 2013

As a Partner Solution Consultant I provided a strong technical solution knowledge to enable Partners building new skills, in supporting partners to accelerate their sales cycle and by helping partners to design, develop and deploy customer solutions based on Microsoft Technology.
The Partner Solution Consultant role is primarily technical with a strong Solution based focus.
As a PSC I demonstrated the soft- and communication skills needed to quickly understand and verify the Partner request, discuss technical information and solutions, as well as to identify all required information of the Partner/Customer solution.

Senior Partner Technical Consultant - Microsoft

July 2010 to March 2013

Partner Technical Consultant (PTC’s) cultivates the Microsoft Partners relationship by facilitating the delivery of proactive consultative services, technical relationship management & escalation services to support Italian partner’s needs.
The PTC will focus on driving skills transfer, first Use of Microsoft products and solutions, and deployments to help drive the partner business.

Partner Technical Specialist - Microsoft

November 2006 to June 2010

The PTS offers direct Microsoft Partner pre-sales technical and non-technical resolutions for Microsoft products in supporting them and their customers.
My Primary Responsibilities and Tasks:

  • Offer Presales Technical Support to Certified Partner, Gold Partner and Small Business Specialists. Our service covered planning, deployment, basic troubleshooting, migration, upgrade on Microsoft technologies. I studied solutions and projects to develop IT infrastructures based on clusters, load balancing and virtualization with many thousands of users.
  • Deliver Webcasts, Conferences and Workshops on Microsoft technologies to Microsoft Partners.

During my time in this role I have been a Mentor for 3 colleagues.

System Administrator - Digital Bros Spa

October 2003 to November 2006

I moved to Digital Bros Spa from the Game Network Spa subsidiary as System Administrator.
My Primary Responsibilities and Tasks:

  • I entirely designed and developed the intranet based on ASP 2.0 and MS SQL Server 2000.
  • I was responsible for the company active directory, e-mail system, security, backup and connectivity.
  • I administered, in Fastweb Datacenter, a large number of Online Gaming and WEB servers (35+).
  • I’ve been the IT Technical Coordinator in Digital Bros until November 2006.
Audio Video Technician/IT Engineer - Game Network

February 2002 to November 2003

I started working in Game Network as Audio/Video technician; in particular, I dealt with clips and programs editing using Matrox Digisuite Platform and Adobe Premiere.

My Primary Responsibilities and Tasks:

  • I worked as a cameraman and was responsible for the shows sets (from lighting to microphone preparation and positioning).
  • I created the Game Network Intranet and some Web Based software to manage TV program schedules.
  • I dealt with DVE, SCVD authoring (eg; Making of Horizons, Atari, Sega Mega Collection Trailers).
  • I took part in installing, testing and deploying Game Channel Services and games through SMS.
  • I assembled and configured the Matrox Infonet TV system to stream digital content via internet and provide Interactive TV services.
  • I designed and deployed the Game Network Real Time Streaming to broadcast TV signals to the satellite.
Trainer - Algoritmo

September 2000 to February 2002

Trainer on behalf of the company “Algoritmo S. N. C”, teaching basics of PC (ECDL) to more than 150 students.

Web Developer/Owner - e-Dream

2000 to 2002

Worked as freelance in project and creation of Web sites and IT solutions. Developed some internet sites for Equitare, Metalmodel, e-Dream, ItalyDOC, Hotel Mediterraneo , … ItalyDOC e Metalmodel were e-commerce sites totally based on ASP 2.0 technology. Both sites accepted payments using secure transactions with Banca Sella.

Technical Helpdesk Coordinator - Micronix Computer Center

July 2000 to February 2002

My Primary Responsibilities and Tasks:

  • I was responsible for Customer Technical Assistance in the store.
  • I was responsible for repairing Desktop/Servers (both Hardware and Software), managing contacts with repair services and writing reports.


The University of Milan

Science of Communications

Liceo Scientifico B.Pascal

Maturità Scientifica


Fulvio Salanitro works in information technology (IT) since 2001. He worked for several years as a freelance and, later, as senior systems engineer for a multinational company. In 2006 he joined Microsoft Global Partner Services (GPS). Since then, he supported Microsoft partners in their projects with consulting and trainings activities. His specialties are Microsoft virtualization solutions, messaging and collaboration, but in particular Microsoft Online Services.

Over the years, he had the opportunity to participate as a speaker in various events: the Italian edition of the WPC, the Unified Communications Conference, the launch of products such as Office 365 and international trainings such as the Microsoft Practice Accelerator and Jumpstart.

Fulvio has successfully achieved the following technical certifications: MCT, MCSA, MCTS, MCITP, MCP related to Windows Server and Clients, Azure, SharePoint and Office 365.

In 2015 he changed is role again and he is now a Senior Technical Advisor (Microsoft 365) and act as Lead for the EMEA Exchange Online POD in Microsoft.

  • Date of birth
    July 23th 1980
  • Languages
    Italian, English, German (Basic), French (Basic)
  • Hobbies
    Animation, Photography, Manga, Robotic


  1. Adobe / Macromedia Certified Dreamweaver 4.0 Developer
  2. European Computer Driving License (ECDL)
  3. Microsoft Certified Professional (MCP) 2.0: Certified Professional
  4. Microsoft Certified Technology Specialist (MCTS): Windows SharePoint Services 3.0, Configuration
  5. Microsoft Certified Technology Specialist (MCTS): Microsoft Office SharePoint Server 2007, Configuration
  6. Microsoft Certified Technology Specialist (MCTS): Microsoft SharePoint 2010, Configuring
  7. Microsoft Certified Technology Specialist (MCTS): Windows Vista, Configuration
  8. Microsoft Certified Technology Specialist (MCTS): Windows 7, Configuration
  9. Microsoft Certified Technology Specialist (MCTS): Windows Small Business Server 2008, Configuration
  10. Microsoft Certified Technology Specialist (MCTS): Administering Office 365
  11. Microsoft Certified Systems Administrator (MCSA)
  12. Microsoft Certified IT Professional (MCITP): SharePoint Administrator 2010
  13. Microsoft Certified Trainer ( MCT ) – 2012 – 2019 (Active)
  14. Microsoft Specialist: Administering Office 365 for Small Business (W14-W15)
  15. Microsoft Certified Solutions Associate: Office 365 (MCSA)
  16. Microsoft Certified IT Professional (MCITP): Office 365 Administrator
  17. Microsoft Certified: Azure Fundamentals (AZ-900)
  18. Microsoft Certified: Microsoft 365 Fundamentals (MS-900)
  19. Microsoft Certified: Microsoft 365 Identity and Services (MS-100)
  20. ITIL 4 – Foundation


  • Smart Hiring at Microsoft (1 Day)
  • Project Management Framework (2 Days)
  • English Improvement Course – Upper Intermediate
  • Crucial Conversations (2 Days)
  • Presentation Power (2 Days)
  • English Improvement Course – Advanced
  • Influencer (2 Days)
  • Virtual Presentations (1 Day)
  • Working at the Speed of Trust (1 Day)
  • Time Manager from TMI (1 Day)
  • Decision Making and Problem Solving (1 Day)
  • Value Negotiation (5 Weeks)
  • Corso di Formazione Generale alla Salute e Sicurezza per i Lavoratori (1 Day)
  • Corso di Formazione Specifica alla Salute e Sicurezza per i Lavoratori (1 Day)
  • Project Management – Corso Propedeutico alla certificazione PMP o CAPM (5 Days)


  • ITIL 4 Foundation (Overnet, 3 Days)
  • MOC 20533 – Azure Infrastructure Solutions (Pipeline, 5 Days)
  • Networking & TCP-IP Fundamentals (Overnet, 4 Days)
  • Microsoft TechReady 18 (Seattle, WA 5 Days)
  • Exchange 2013: Ignite (Milan, 5 Days)
  • Train the Trainer – SharePoint 2010 (EMEA, APAC 2 Days)
  • Microsoft TechReady 12 (Seattle, WA 5 Days)
  • Office 365: Ignite (Bellevue, WA 3 Days)
  • SharePoint 2010 Ignite (Microsoft, 5 Days)
  • SharePoint Conference 2009 (Milan, 1 Day)
  • SharePoint Future (Milan, 1 Day)
  • SharePoint Conference 2007 (Milan, 3 Days)
  • Microsoft System Center 2007 (Microsoft, 2 Days)
  • Microsoft Dynamics CRM 4.0 Infrastructure (Microsoft, 1 Day)
  • Microsoft Office SharePoint Server 2007 (Microsoft, 3 Days)
  • Microsoft Exchange 2007 (Microsoft, 3 Days)
  • Microsoft Windows Server 2008 (Microsoft, 2 Days)
  • Microsoft Windows Vista (Microsoft, 3 Days)
  • Alt-n MDaemon 7.0 Administration (Achab, 1 Day)
  • WPC Techdays 2004 (Milan, 1 Day)


  • Jumpstart – Office 365 (Redmond) – (Speaker)
  • ACF Fiorentina – Office 365 – (Consultant)
  • Provincia di Lecco – Office 365 – (Consultant)
  • Patrizia Pepe – Office 365 – (Consultant)
  • Unified Communication Conference 2013 – (Speaker)
  • Office 365(W15) – Italian Launch – (Speaker)
  • Office 365(W14) – Italian Launch – Press Conference – (Presenter)
  • WPC 2010-2019 (Speaker in 10 Editions)
  • Office 365 Ignite – Identity and Single Sign-On Authentication in Office 365
  • SharePoint & Office Conference 2014 – (Keynote Presenter)
  • Server Infrastructure Days 2014 – (Speaker)



  • All
  • Webcast
  • Conferences
  • Videos
  • Twich Kasuken
    Twich Kasuken
  • Office Corner
    Office Corner
  • Office 365 EDU
    Office 365 EDU
  • Office 365 Jumpstart in Redmond (Video)
    Office 365 Jumpstart in Redmond (Video)
  • Company Meeting
    Company Meeting
  • O365 Short Videos
    O365 Short Videos
  • Office 365 Press Launch (Video)
    Office 365 Press Launch (Video)
  • Bouygues Telecom
    Bouygues Telecom
  • Windows Server 2012 Launch
    Windows Server 2012 Launch
  • Telecom Italia - Nuvola Store
    Telecom Italia - Nuvola Store
  • Postecom - Comunica & Collabora
    Postecom - Comunica & Collabora
  • Partners around the Clock (Photos)
    Partners around the Clock (Photos)
  • Partners around the Clock (Video)
    Partners around the Clock (Video)
  • Exchange Online Protection Training
    Exchange Online Protection Training
  • Office 365 Italian Launch
    Office 365 Italian Launch
  • Cloud Days
    Cloud Days
  • Office 365 - Dynamics Partners
    Office 365 - Dynamics Partners
  • Office 365 Press Launch
    Office 365 Press Launch
  • Server Infrastructure Days 2014
    Server Infrastructure Days 2014
  • SharePoint & Office Conference 2014
    SharePoint & Office Conference 2014
  • Unified Communications Conference 2013
    Unified Communications Conference 2013
  • Office 365 Jumpstart Redmond (Photo)
    Office 365 Jumpstart Redmond (Photo)
  • Office 365 Jumpstart Italy
    Office 365 Jumpstart Italy
  • WPC 2010
    WPC 2010
  • WPC 2011
    WPC 2011
  • WPC 2012
    WPC 2012
  • WPC 2013
    WPC 2013
  • WPC 2014
    WPC 2014
  • WPC 2015
    WPC 2015
  • WPC 2016
    WPC 2016
  • WPC 2017
    WPC 2017
  • WPC 2018
    WPC 2018
  • WPC 2019
    WPC 2019

WPC Techdays 2012 – Best Speaker & Session
November 2012

Microsoft Customer Satisfaction Excellence Award
June 2009

Microsoft EMEA Partner Advocacy Excellence Award
July 2010

Microsoft “Alan Bergoug” Award – CPE
July 2010

Microsoft Gold Star Award
December 2010
Individual exceeds expectations in one or more of the following:

-Customer experience (satisfaction, loyalty)
-Product experience (innovation, reliability, user friendly, value)
-Profitability (revenue generation, cost reduction)
-Organizational efficiency (cross group collaboration, efficient resource utilization)
-Company values (open/respectful, integrity/honesty, big challenges, passion for technology,…

Microsoft Great People, Great Performance (GPGP) Award – 2012 and 2014
April 2012/June 2014

The Services organization is committed to recognizing great people doing extraordinary work. The Great People, Great Performance (GPGP) award program recognizes individuals who make key contributions to the Services business that align to our Services’ mission and goals and drive the right behaviors to support business and people growth. These individuals translate our goals into real world successes that showcase the power of Services.

Microsoft Share Fighter Awards
July 2012

Quarterly award program that recognizes and rewards individuals or teams that support:

• Competing to Win and Growing Market Share imperatives
• Efforts to lead our customers and partners to the cloud through our compelling devices and services offerings
• The passion and endorsements needed to win at scale with consumers, advertisers, enterprises and governments around the world.